About the company:
Wingify is an India based fast-growing software company that makes globally admired technology products like VWO and PushCrew. Our products are loved by thousands of businesses and users across 90+ countries. Our customer list includes brands like Microsoft, Lenovo, Walt Disney, Target, Ebay and Airforce.com.
Website : http://www.wingify.com
Designation: Technical support engineer
Salary: 3-5 LPA
Location : New Delhi
Experience : 1-3 Years
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
- Create internal or external knowledgebase articles/whitepapers.
-Work with the product management team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.
- Outstanding communication, understanding and writing skills.
- Ability to analyze logs to understand the issues, and have a thorough flair of learning new technologies.
- Well organized with utmost care to details, along with good comprehending skills to address issues.
- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.Strong problem-solving skills.Organized and reliable self-starter who can work independently.Strong written and verbal skills.
- Willing to work in rotating shifts.
Technical Support Engineer
1 - 3 Years
3 - 5 LPA