Workplace Conflict

Skillsoft presents Workplace Conflict.

Workplace Conflict

Course Description

Skillsoft is your trusted global provider of high-quality, innovative, cloud-based learning with all aspects of e-learning covered including Business Skills and Leadership, IT Skills and Certification, Digital Skills and Compliance. Skillsoft engages learners with interactive courses, enlightening videos and practical simulations, allowing for learning in the modality that works best for them.

 

The following courses are included in this purchase:

  • Workplace Conflict

Course Details:

Access Timeframe

6 month access to course content beginning on date of registration.
Certificate Info:

Type of Certification

Certification of Completion

Format of Certification

Digital and Print

Method of Obtaining Certification

Certificate of Completion can be accessed and printed from the learner's Skillport Account.

Additional Details

The completion certificates can be awarded only for assets that can be marked completed like courses, business impact/challenge series, testprep. The passive assets like books/videos would not be completed and certificates cannot be awarded.

Course Outline

OVERVIEW
Conflict, when hurtful or unresolved, puts distance between people who need to work together, and often results in a loss of talent. 'Not getting along' shouldn't be the reason people fail to contribute or leave organizations. Dealing with conflict when it is in your face is one thing, but preventing it comes first. This means accepting that conflict may occur, understanding the sources of potential conflict, preventing unnecessary conflict by watching for signs, and making sure you and others know what is 'off limits.' In this course, you'll learn about the benefits of healthy conflict, as well as typical sources of conflict. You'll find out how to recognize the signs of unhealthy conflict and take steps to prevent it. In addition, you'll learn when it's appropriate to report a conflict.
TARGET AUDIENCE
Any individual who wants to develop or refresh their skills at recognizing and responding to workplace conflict
DURATION
0.5 hours
OBJECTIVES

Preventing Unhealthy Workplace Conflict

  • recognize the benefits of productive conflict in the workplace
  • recognize organizational and interpersonal sources of conflict
  • take action when there are obvious signs of unhealthy conflict
  • judge when it's appropriate to report a conflict because it has escalated into "off limits" behavior
  • react appropriately to conflict in the workplace


OVERVIEW
When you are dealing with workplace conflict, emotions get stirred up, and many people want conflict to 'go away.' But in most cases it won't go away on its own, so you need to choose a course of action. Sometimes it just means making peace with yourself or a situation. Other times, you may need to make trade-offs. If your choice is to deal with it straight on, you need a process. In this course, you'll learn how to work through conflicts smoothly by using a structured conflict resolution process. You'll also learn about techniques for getting the process back on track if difficulties arise.
TARGET AUDIENCE
Individuals who want to develop or refresh their skills in recognizing and responding to workplace conflict
DURATION
0.5 hours
OBJECTIVES

Working Out and Through Conflict

  • recognize appropriate questions to ask when confronted with what seems like a conflict situation
  • sequence actions to take in order to follow the conflict resolution process appropriately
  • follow principles to execute a conflict resolution process successfully
  • recognize techniques to use to bring difficult conflict discussions back on track.
  • make effective use of a process to resolve workplace conflict


OVERVIEW
Everyone has their own unique personality style. They also have a preferred style for dealing with conflict. Do you avoid conflict? Or do you take charge in a conflict situation? Perhaps you have a more cooperative approach? When working with others who have different styles, and when facing different conflict situations, we all have to adapt. In this course, you'll learn about the different conflict styles, including when and how to use them. You'll find out about the importance of adapting your style in response to others' styles and the particular situation you're in. Finally, you'll learn how to deal with a difficult individual in a conflict situation.
TARGET AUDIENCE
Any individual who wants to develop or refresh their skills at recognizing and responding to workplace conflict
DURATION
0.5 hours
OBJECTIVES

Adapting Your Conflict Style

  • recognize conflict styles used most often in the workplace
  • adapt your style as needed in response to other conflict styles you encounter
  • choose the most appropriate conflict style for a particular situation
  • follow guidelines for dealing with a difficult person in a conflict situation
  • use conflict styles effectively


OVERVIEW
Managers often find confronting employees difficult and unpleasant. This Business Impact explores strategies for turning these confrontations into positive, win-win experiences.
TARGET AUDIENCE
Any individuals interested in developing their conflict resolution skills.
DURATION
0.1 hours
OBJECTIVES

Confrontation: What's the Best Approach

  • Not Available


OVERVIEW
Understanding the five styles identified by Kenneth Thomas and Ralph Kilmann is useful for navigating conflict. This impact explores these five conflict styles.
TARGET AUDIENCE
Professionals in non-managerial roles who wish to improve their ability to effectively manage or deal with conflict.
DURATION
0.1 hours
OBJECTIVES

Personal Conflict Styles

  • Not Available


OVERVIEW
Conflict with coworkers is something we all deal with it at some point, and facing accusations in the workplace can be especially difficult. This Challenge explores some possible ways to address accusers.
TARGET AUDIENCE
Individuals who want to develop or refresh their skills at recognizing and responding to workplace conflict
DURATION
0.3 hours
OBJECTIVES

Coping with Accusations in the Workplace

  • Not Available


OVERVIEW
While often considered destructive, conflict can prove beneficial if properly managed. This challenge focuses on methods for managing conflict.
TARGET AUDIENCE
Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors.
DURATION
0.2 hours
OBJECTIVES

Managing Conflict

  • Not Available


OVERVIEW
Conflict can be unpleasant, and it can become particularly difficult in the office, straining critical working relationships and jeopardizing performance. This Challenge Series exercise explores the various ways to deal productively with conflict.
TARGET AUDIENCE
Professionals in non-managerial roles who wish to enhance their skills and knowledge in managing conflict
DURATION
0.2 hours
OBJECTIVES

Conflict: Avoid, Confront, or Delay?

  • Not Available


OVERVIEW
Conflict in the workplace is inevitable. But that's not always a bad thing. In fact, conflict is often a healthy stimulus to creativity, problem solving, decision making, and growth. However, 'bad' conflict – the kind that hurts people – is destructive and disruptive. Conflict resolution requires a whole set of skills to recognize it, prevent the 'bad' kind of conflict before it gets out of control, to work out and through a conflict situation and to adapt your own conflict style to the situation you're faced with. In this Challenge, you'll need all of those skills to work through a common conflict situation – upholding the mission of your team, while under pressure to give in to the demands of competing priorities.
TARGET AUDIENCE
Any individual who wants to develop or refresh their skills at recognizing and responding to workplace conflict
DURATION
0.2 hours
OBJECTIVES

Meeting the Challenge of Workplace Conflict

  • Not Available


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