Disclaimer: Course content and offerings are subject to change without notice. Any promises and/or guarantees made by betterU Partners and their instructors are not binding on the betterU Marketplace.
Almost all businesses and industries rely upon their customers to earn a profit. Being able to understand a customer’s needs and being able to fulfill those needs effectively is a strategic advantage for organizations. Before excellent customer service can be delivered, the service provider needs to understand basic elements and terms relating to customer service as well as the impact that social media and virtual networking have on customer purchasing decisions. Lastly, good customer service starts by understanding and practicing the fundamentals with every customer, every day. This course introduces learners to basic elements of customer service.
After completing this course, you should be able to:
- Define customer service
- Describe the strategic advantage of exceptional customer service
- Summarize customer service terms
- Explain social customer needs
- List some basic customer service tips
All materials are included in this course.