Problem Solving and Decision Making

Skillsoft presents Problem Solving and Decision Making.

Problem Solving and Decision Making

Course Description

Skillsoft is your trusted global provider of high-quality, innovative, cloud-based learning with all aspects of e-learning covered including Business Skills and Leadership, IT Skills and Certification, Digital Skills and Compliance. Skillsoft engages learners with interactive courses, enlightening videos and practical simulations, allowing for learning in the modality that works best for them.

 

The following courses are included in this purchase:

  • Problem Solving and Decision Making

Course Details:

Access Timeframe

6 month access to course content beginning on date of registration.
Certificate Info:

Type of Certification

Certification of Completion

Format of Certification

Digital and Print

Method of Obtaining Certification

Certificate of Completion can be accessed and printed from the learner's Skillport Account.

Additional Details

The completion certificates can be awarded only for assets that can be marked completed like courses, business impact/challenge series, testprep. The passive assets like books/videos would not be completed and certificates cannot be awarded.

Course Outline

OVERVIEW
Clearly articulating a problem requires asking the right people the right questions. Having all that information will make finding the root cause easier than if you tried to solve the problem in isolation. Framing the problem accurately requires finding out who affects and is impacted by the problem. It also requires identifying the reason(s) the problem exists. In this course, you'll learn how to identify stakeholders and effectively elicit their input. You'll find out how the causes of problems can lie at different levels of the organization, and you'll learn techniques to uncover the root cause.
TARGET AUDIENCE
Managers, supervisors, team leaders, and other business professionals who want to enhance their ability to solve business problems and make effective personal and organizational decisions
DURATION
0.5 hours
OBJECTIVES

Solving Problems: Framing the Problem

  • identify stakeholders in a given problem-solving and decision-making scenario.
  • effectively solicit stakeholder input on the impact of a problem
  • match root causes of problems with the organizational level where they typically occur
  • use a fishbone diagram to investigate the root causes of a problem
  • use appropriate methods to get to the root cause of a problem


OVERVIEW
Before generating alternative potential solutions to a problem, it's helpful to have a sense of the 'ideal state' – what the situation would look like if people had a magic wand. This provides some direction to those coming up with new ideas. After all, it's helpful to know if you're heading north or south before leaving your driveway, right? Once ideas and alternatives are on the table, evaluating which ones are the best to implement can be a daunting task. In this course, you'll first learn how to elicit descriptions of ideal states. Next, you'll find out how to use basic techniques for generating and evaluating alternative solutions to a problem. Finally, you'll learn to recognize and avoid common pitfalls that can occur while generating and evaluating alternatives.
TARGET AUDIENCE
Managers, supervisors, team leaders, and other business professionals who want to enhance their ability to solve business problems and make effective personal and organizational decisions
DURATION
0.6 hours
OBJECTIVES

Solving Problems: Generating and Evaluating Alternatives

  • recognize the best ideal state description in response to a problem
  • apply principles for effective mind mapping
  • apply best practices for facilitating a group brainstorming session
  • distinguish between various techniques for evaluating alternative solutions
  • avoid common traps in the problem-solving process
  • generate and evaluate alternative solutions in a problem-solving scenario


OVERVIEW
You've defined the problem, generated ideas for how to resolve it, and narrowed down your options. The time has come to make a final decision. What do you do? In this course, you'll learn how to make a smart decision by paying attention to key criteria, such as costs, time constraints, and alignment with organizational goals. In addition, you'll find out about different decision-making styles and ways to plan and manage the implementation of a solution. You'll also learn about the importance of evaluating how the implementation went and, last but not least, of celebrating your efforts and accomplishments.
TARGET AUDIENCE
Managers, supervisors, team leaders, and other business professionals who want to enhance their ability to solve business problems and make effective personal and organizational decisions
DURATION
0.6 hours
OBJECTIVES

Making and Carrying Out Tough Decisions

  • recognize criteria that can help you select the best solution to a problem
  • choose the appropriate decision-making style in a given scenario
  • prepare for the implementation of a solution
  • recognize practices that can help make the implementation of a solution go smoothly
  • recognize the benefits of evaluating and celebrating an implementation
  • make a decision and follow through with its implementation


OVERVIEW
Good decision making lies at the heart of success. This impact explores a strategy for ensuring that business decisions are sound.
TARGET AUDIENCE
Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills.
DURATION
0.1 hours
OBJECTIVES

Playing the Devil's Advocate in Decision Making

  • Not Available


OVERVIEW
This Business Impact explores the technique of reverse brainstorming - a process that helps teams to think obliquely and explore problems in an unconventional manner.
TARGET AUDIENCE
Individuals who want to develop or improve their problem-solving and decision-making skills
DURATION
0.1 hours
OBJECTIVES

Turning Problems Around with Reverse Brainstorming

  • Not Available


OVERVIEW
This Challenge exercise focuses on an individual's ability to assess facts and work through the first step in problem solving and decision making: defining the problem.
TARGET AUDIENCE
Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors.
DURATION
0.2 hours
OBJECTIVES

Uncovering the Root Problem

  • Not Available


OVERVIEW
In personal and professional settings alike, the interrelated tasks of problem solving and decision making are often encountered. This Challenge Series exercise focuses on the process, techniques, and competencies that help create winning solutions.
TARGET AUDIENCE
Professionals in nonmanagerial roles who wish to enhance their problem-solving and decision-making skills and knowledge
DURATION
0.2 hours
OBJECTIVES

Problem Solving: Process, Tools, and Techniques

  • Not Available


OVERVIEW
You make decisions all day long; many are quick and simple. But when decisions have a far reaching impact, you need to take care to fully understand the issue, consider diverse viewpoints, and evaluate various options against the right criteria, avoiding traps of bias and hasty conclusions along the way. Once you've made the best decision, put it in action and verify the results. In this Challenge, you'll play the role of a Facilities Manager using a problem-solving approach to choose the right building and location for your company's next move.
TARGET AUDIENCE
Managers, supervisors, team leaders, and other business professionals who want to enhance their ability to solve business problems and make effective personal and organizational decisions
DURATION
0.2 hours
OBJECTIVES

Decisions: Making the Right Move

  • Not Available


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