Microsoft Outlook

Whether you are new to Outlook or need a refresher, these practical tutorials will benefit anyone who uses email regularly to communicate.

Microsoft Outlook

Course Description

Outlook is an essential office software and understanding it fully is the best way to keep your daily correspondence running smoothly. This online course will help you learn tips and tricks for sending and organizing email, reducing inbox clutter, plus how to manage your calendar, contacts and tasks to maximize efficiency.

Video tutorials are recorded in Microsoft Outlook 2016 for PC.

Course Outcomes:
  • Office management tips to monitor inbox size, set up auto-archive, search for and organize email in folders and groups.
  • Best practices for sending, receiving and saving attachments.
  • Set up email signatures and explore options such as read receipts and delayed send.
  • Stay organized by using the calendar to schedule appointments, meetings and events.
  • Add and group contacts; create, assign and filter tasks.
  • Design Quick Steps to save time on repetitive yet unavoidable office tasks.
  • Use mail merge to send personalized emails automatically to an entire list.
  • Back up your Outlook file, export contacts and set up additional email accounts.
Certificate Info:

Type of Certification

A Certificate of Training is awarded for completing all lessons within the course. An Accredited Certificate of Achievement is awarded if the learner passes the skills test at the end of the course. The skills test can be taken as many times as needed. The Certificate of Achievement will reflect the highest score achieved.

Professional Association/Affiliation

GoSkills is a member of the Continuing Professional Development Certification Service (CPD UK). GoSkills courses have been accredited by the CPD UK, which means that they meet the industry-wide guidelines for continuing professional development.

Method of Obtaining Certification

Once the learner has earned the certificate they can be downloaded from their GoSkills dashboard.  The certificates are in a pdf format, so they can be printed or emailed.  The certificate can also be added to LinkedIn if the learner has an account.

Additional Details

Upon successful completion of a course, the learner will earn Continuing Education Units (CEUs)
About Instructor:

Andy Laning - Certified MS Office Specialist


Andy has 20 years of experience in the computer industry and has been training individuals and groups since 1996. As a self professed computer 'nerd', Andy believes in using computer programs like Word to maximize efficiency and solve common workflow issues.

Andy is a Certified Microsoft Office Specialist. She is proficient in Microsoft programs including Word, Excel, Outlook, PowerPoint, and Publisher.

Andy has taught computer VoTech classes at Boise State University and College of Western Idaho, and owns a computer consulting business.


Course Outline

Understanding the screen layout is paramount to mastering this program. Take a tour of the screen elements and ribbon.
Monitor inbox size, clean out certain folders, and set up auto-archive functionality.
Trim redundant clicks from your most repetitive office tasks with this amazing hidden trick.
Utlize the second window functionality to end the back and forth shuffle between your calendar and inbox.
These email correspondence tips are good reminders of online professionalism when using CC lines, importance flags and tone.
Learn the office protocol for marking emails as important, using Plain vs HTML text, and how Autofill addresses really work.
Signatures are vital to signing off on an email, and here you’ll learn how to apply them, along with a time saving tip to quickly finalize redundant correspondence.
Tips on sending, receiving and saving attachments.
Learn how to recall a message and how to add a button to the ribbon for faster access to this feature.
Quick Steps provide an alternative to redundant emails, distribution lists, and repetitive (yet unavoidable) office tasks.
Buried behind the Options ribbon are a variety of useful tools, including: Read receipts, Delayed send, and Voting buttons.
Set your preferences and customize the Folder Pane, Reading Pane, and To-Do Bar.
Learn to organize your emails into groups and control how you view conversations.
Never let another important email become visually lost in your inbox. Use Color Coding to make it stand out in a crowded list, and search for related emails.
Sticky notes are handy for paper, so why not emails? This is by far the best little-known tip in Outlook.
Those little grey flags beside your email list actually have a useful purpose. Click the Flags as a reminder to get back to certain emails first, and apply a Category color to keep track of similar subjects.
Learn how to store your emails in topical folders and use a search folder to gather a category of emails that may be in various folders.
Set up rules that perform time-saving tasks, for instance filing certain emails automatically into certain folders.
When you find yourself searching for an appointment or an open date, changing the Calendar view will help zoom into details or view a month at a glance.
Customize your Display Option preferences to suit your particular situation.
Use these scheduling tools to schedule appointments, meetings and events and make it easy for others to confirm their attendance.
The ability to view multiple calendars in a horizontal format for easy comparison.
Use the Recurring Appointments feature to save you from the redundancy of scheduling multiple occurrences manually.
Color-Coding calendar items is known as “prioritizing”. Use this feature to produce at-a-glance decisions about your daily grind.
How to search and find a certain appointment or date quickly.
How to print a hard copy of the calendar and good tips for calendar management.
Quick tips on how to add new contacts efficiently.
Previously known as Distribution lists, a Contact Group is one contact record that contains multiple people.
Learn how to find a contact and use the People Pane to find all related activities.
Keep your contacts organized by using multiple Folders and Groups.
Keep your contacts organized by using Category colors.
How you view your contact data will help you get to the information you need and make decisions faster.
Secure your most important data from a disaster and backup your contacts!
Tasks are to-do items that are tracked electronically and can be recurring weekly or monthly.
Tasks can be assigned to an assistant or co-worker via email, and an automated response keeps you updated on the status. Also customize your Task view pane by adding column headers.
Viewing Tasks in other Outlook windows is easily customizable with a few setting changes.
Learn tips to make the most of your notes, which are handy as a place to store info.
Send individual – but duplicate – emails to multiple people with one easy process.
Send individual, personalized emails to multiple people with one easy process.
Send individual, full color flyer emails to multiple people with one easy process.
Learn how to back up - also known as export - your Outlook folder.
Store emails outside Outlook with other related files in one location, rather than digging through your inbox to find them.

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