Measuring Customer Satisfaction

ed4Online presents Measuring Customer Satisfaction

Measuring Customer Satisfaction

Course Description

Each company has its own unique business objectives, but they all share a common need to measure customer satisfaction if they want to meet this objective.  This course discusses ways to measure satisfaction, which in turn helps companies deliver exceptional customer service.  

Materials

All materials are included in this course.

Course Outcomes:
  • Identify feedback sources
  • Define what a mystery shopper is and the purpose
  • Name several feedback tools
  • Recall how to interpret customer feedback
  • Recognize some benefits feedback has for the customer
Certificate Info:

Type of Certification

Certificate of Completion

Format of Certification

Digital

Method of Obtaining Certification

You must make an 80% or higher on the final quiz to pass this online course. Once you pass the online course and complete your course survey, you will be able to print your certificate of completion from inside the course.

Technical Requirements

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended

PC Software Requirements

  • Operating Systems - Windows Vista, Windows 7, Windows 8 or 8.1
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher  with Windows
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player

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