ITIL® Intermediate Service Operation Certification – Classroom Training

Get certified with ITIL® Intermediate Service Operation Certification Training!

ITIL® Intermediate Service Operation Certification – Classroom Training

Course Description

ITIL® certified professionals help optimize the project cost as well as improve processes. You get to do detailed case studies as a part of this course, which improves your understanding of processes. Besides, with the successful completion of the ITIL® Intermediate Service Operation Certification, you have an edge over the others with regard to IT services management. The ITIL® Intermediate Examination fee is included in the course fee.   Course Overview Introduction to Service Operation Get introduced to ITIL® Service Operations and the Service Operations principles. Service Operation Process Know about the different processes of service operations process and common service operations activities. Organizing Service Operation Master how to organize service operation and the technology considerations invo... Read More »

ITIL® certified professionals help optimize the project cost as well as improve processes. You get to do detailed case studies as a part of this course, which improves your understanding of processes. Besides, with the successful completion of the ITIL® Intermediate Service Operation Certification, you have an edge over the others with regard to IT services management.

The ITIL® Intermediate Examination fee is included in the course fee.

 

Course Overview

Introduction to Service Operation
Get introduced to ITIL® Service Operations and the Service Operations principles.

Service Operation Process
Know about the different processes of service operations process and common service operations activities.

Organizing Service Operation
Master how to organize service operation and the technology considerations involved with it.

Implementation of Service Operation
Understand the ‘know how’s of implementation of service operation to your project. Learn how to handle the challenges in service operation, the critical success factor and the risks.

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Course Details:

Prerequisites

You need to be ITIL Foundation qualified to take this course.
Certificate Info:

Type of Certification

ITIL® Intermediate Service Operation Certificate

Format of Certification

Digital

Professional Association/Affiliation

AXELOS-APMG, ITIL

Method of Obtaining Certification

On successful completion of the ITIL® Intermediate Exam, you will receive a certificate from AXELOS.

Course Outline

  • Introduction for Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation activities
  • Organizing for Service Operation
  • Technology considerations
  • Implementation of service operation
  • Challenges
  • Critical success factors and risks

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