ITIL® certified professionals help optimize the project cost as well as improve processes. You get to do detailed case studies as a part of this course, which improves your understanding of processes. Besides, with the successful completion of the ITIL® certificate, you have an edge over the others with regard to IT services management.

The ITIL® Intermediate Examination fee is included in the course fee.

Course Overview

Introduction to Continual Service Improvement
Get introduced to ITIL® Continual Service Operations and the Continual Service Improvement principles.

Continual Service Improvement Process
Know about the different processes for service improvement and common service improvement methods and techniques.

Organizing Continual Service Improvement
Master how to organize continual service improvements and the technology considerations involved with it.

Implementation of Continual Service Improvement
Understand the ‘know how’s of Implementation of continual service improvement of your project. Learn how to handle the challenges in service improvement, the critical success factor and the risks.