ITIL® Intermediate Continual Service Improvement Certification – Classroom Training
Get certified with the ITIL® Intermediate Continual Service Improvement Certification Training!
Course Description
ITIL® certified professionals help optimize the project cost as well as improve processes. You get to do detailed case studies as a part of this course, which improves your understanding of processes. Besides, with the successful completion of the ITIL® certificate, you have an edge over the others with regard to IT services management. The ITIL® Intermediate Examination fee is included in the course fee. Course Overview Introduction to Continual Service Improvement Get introduced to ITIL® Continual Service Operations and the Continual Service Improvement principles. Continual Service Improvement Process Know about the different processes for service improvement and common service improvement methods and techniques. Organizing Continual Service Improvement Master how to organize continual service improve... Read More »
ITIL® certified professionals help optimize the project cost as well as improve processes. You get to do detailed case studies as a part of this course, which improves your understanding of processes. Besides, with the successful completion of the ITIL® certificate, you have an edge over the others with regard to IT services management.
The ITIL® Intermediate Examination fee is included in the course fee.
Course Overview
Introduction to Continual Service Improvement
Get introduced to ITIL® Continual Service Operations and the Continual Service Improvement principles.
Continual Service Improvement Process
Know about the different processes for service improvement and common service improvement methods and techniques.
Organizing Continual Service Improvement
Master how to organize continual service improvements and the technology considerations involved with it.
Implementation of Continual Service Improvement
Understand the ‘know how’s of Implementation of continual service improvement of your project. Learn how to handle the challenges in service improvement, the critical success factor and the risks.
Prerequisites
Type of Certification
Format of Certification
Professional Association/Affiliation
Method of Obtaining Certification
Course Outline
- Introduction to Continual Service Improvement
- Continual Service Improvement Principles
- Continual Service Improvement Process
- Continual Service Improvements methods and techniques
- Organizing for Continual Service Improvement
- Technology Considerations
- Implementing Continual Service Improvement
- Challenges
- Critical success factors and risks
