ITIL® Foundation Certification Training

An online ITIL® course designed to give you the right expertise and skills that provides a modular approach to the ITIL® framework and consists of various aspects of ITIL® best practices like ITIL® service operation and design.

ITIL® Foundation Certification Training

Course Description

ITIL® Foundation Certification Training in IT Service Management is for candidates wanting to understand how ITIL® framework can help them deliver IT services effectively and efficiently to the customers. To gain a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. Benefits: Certification in ITIL® has helped many move up in their career- from Technical to getting into Management level. It also has opened opportunities in the areas of training, consultancy and has greatly helped understanding the customer requirement to deliver IT services effectively and efficiently. ITIL® is a globally recognized Best Practices Framework that is being adopted by many organizations. Following ITIL® practices helps deliver IT Services effectively and e... Read More »

ITIL® Foundation Certification Training in IT Service Management is for candidates wanting to understand how ITIL® framework can help them deliver IT services effectively and efficiently to the customers. To gain a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.

Benefits: Certification in ITIL® has helped many move up in their career- from Technical to getting into Management level. It also has opened opportunities in the areas of training, consultancy and has greatly helped understanding the customer requirement to deliver IT services effectively and efficiently.

ITIL® is a globally recognized Best Practices Framework that is being adopted by many organizations. Following ITIL® practices helps deliver IT Services effectively and efficiently, thereby delivering Value to Customers.

Edureka is a globally recognized brand of Brain4ce Education Solutions, an Acreditated Training Organization(ATO) registered with Peoplecert. This course is designed for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals who are working within an organization that have adopted ITIL®, they need to be informed about and thereafter contribute to an ongoing service improvement program. CIOs, IT Managers, System Administrators, IT support teams, Database Administrators, System Analyst, Application Management Team, Application Development Team, Process Owners and Process Practitioners can take this course.

 

Assignments
Each class has practical assignments which shall be finished before the next class and helps you to apply the concepts taught during the class.

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Course Details:

Target Audience

This course is designed for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals who are working within an organization that have adopted ITIL®, they need to be informed about and thereafter contribute to an ongoing service improvement program. CIOs, IT Managers, System Administrators, IT support teams, Database Administrators, System Analyst, Application Management Team, Application Development Team, Process Owners and Process Practitioners can take this course.

Access Timeframe

You get lifetime access to Learning Management System (LMS).

Prerequisites

Anyone working in an IT service delivery, service management or service desk environment or where IT services are a core competency can take this course. Knowledge in IT is sufficient for the Foundation course. ITIL® Foundation certification is prerequisite to intermediate course. For MALC, 17 ITIL® credits is a prerequisite.
Certificate Info:

Type of Certification

Certificate of Completion

Format of Certification

Digital

Professional Association/Affiliation

edureka certification has industry recognition and we are the preferred training partner for many MNCs e.g.Cisco, Ford, Mphasis, Nokia, Wipro, Accenture, IBM, Philips, Citi, Ford, Mindtree, BNYMellon etc.

Course Outline

Learning Objectives : In this module, you will learn to define the concept of a service, and to comprehend and explain the concept of service management as a practice. On completion of this module, you have to take an exercise that would reinforce learning.

Topics :

  • Why ITIL® is the Best Practice
  • Processes
  • Functions, definition of IT Service Management, what is service and how it brings value to customers, different type of customers and service providers, different stakeholders

Learning Objectives : In this module, ‘the end in mind’ is visualized and provides direction to subsequent lifecycle stages to carry out the guidelines and procedures in delivering the IT services. On completion of this module, you have to take an exercise that would reinforce learning.

Topics :

  • Governance
  • Risks
  • Budget, strategic Assets
  • Utility Warranty
  • Characteristics of value, are some of the key concepts that is discussed apart from the purpose, objectives, scope of the following processes viz.
  • Service Portfolio Management; Financial Management; Business Relationship Management

Learning Objectives : In this module, you will get into meticulous details and plans to deliver the service as required by the strategy. A significant document called the Service Design Package (SDP) is prepared in this phase which is then passed onto Service Transition for execution. On completion of this module, you have to take an exercise that would reinforce learning.

Topics :

  • Four Ps of Service Design
  • Service Design Package
  • Five Aspects of Service Design are covered in this phase
  • Planning for Availability
  • Capacity
  • Continuity
  • Security, managing suppliers and agreements, design to measure IT services are covered in the relevant processes

Learning Objectives : In this module, you be guided on managing changes in a controlled manner; build, test deploy the change into production, control IT assets effectively make use of data, information, knowledge for decision making. On completion of this module, you have to take an exercise that would reinforce learning.

Topics :

  • Different types of changes
  • CAB meetings
  • Remediation planning
  • Configuration Management System
  • CMDB
  • DML will be covered through Change Management
  • Service Asset Configuration Management
  • Release Deployment
  • Service Knowledge Management Processes

Learning Objectives : In this module, you will be guided on the day to day management of IT Service Operations. This is where the value is seen by the customers and several processes and function activities are measured with the parameters defined in the Service Level Management. This is also a phase where in improvements keep happening to ensure that the services delivered are effective and efficient. This phase is where Strategy, Design Transition stages are tested. Stability and day-to-day operations are managed the way business wants. On completion of this module, you have to take an exercise that would reinforce learning.

Topics :

  • Supplier management, monitoring measuring operational activities, different types of Events, meaning of Incidents, how are Problem different from Incidents, incident model, problem model, different types of Events and its meaning
  • Request Fulfilment model, different types of Service Desk, roles of Technical Application Management

Learning Objectives : In this module, you will focus on making changes to suit the changing business needs, continually monitor and measure services against the Service Level Management. Proactively look for bringing improvements to the service delivered cost effectively and efficiently. On completion of this module, you have to take an exercise that would reinforce learning.

Topics :

  • Vision to Measurement
  • Critical Success Factors
  • Key Performance Indicators
  • Deming’s Plan
  • Do
  • Check Act
  • CSI model Seven Step Improvement Process

Learning Objectives : In this module, there will be 2 sets of AXELOS mock exam based on final certification model.

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