Hospitality and Hotel Management Diploma

International Career Institute presents a Hospitality and Hotel Managment Diploma

Hospitality and Hotel Management Diploma

Course Description

The ICI hospitality and hotel program has been designed in conjunction with industry leaders and helps you learn the skills you need to succeed in within the industry quickly and conveniently. Details ICI courses allow you to study at your own pace with no assignment deadlines. This means that you determine the pace of the course and within which time period you will ultimately complete your studies in. Completing your course with ICI is flexible as you can fast-track and graduate in a matter of months. You complete activities and submit assignments whenever you are ready. The maximum time given to complete a program is three years. This entire course is carried out via Distance Learning (also known as correspondence learning). Distance learning is ideal if you need to adapt around work, family, or other commitments. I... Read More »

The ICI hospitality and hotel program has been designed in conjunction with industry leaders and helps you learn the skills you need to succeed in within the industry quickly and conveniently.

Details

ICI courses allow you to study at your own pace with no assignment deadlines. This means that you determine the pace of the course and within which time period you will ultimately complete your studies in.

  • Completing your course with ICI is flexible as you can fast-track and graduate in a matter of months. You complete activities and submit assignments whenever you are ready.
  • The maximum time given to complete a program is three years.

This entire course is carried out via Distance Learning (also known as correspondence learning). Distance learning is ideal if you need to adapt around work, family, or other commitments. It is also extremely beneficial should you simply wish to fast track your studies (and career) and not be locked into a timetable. Our course content and learning experience ensure that your course is relevant and interesting. Learning, tutorial assistance and assessments take place whenever and wherever you are in the country or world. It takes place at your own pace on your own terms to fit your lifestyle. As an ICI student, you’ll never endure a pop quiz, spend countless hours and hundreds of dollars travelling, and never be late with an assignment or for class.

Enrolments statistics reveal that students from the following categories are currently taking advantage of the distance learning experience at ICI:

  • Government, business & industry employers 32%
  • High school leavers 20%
  • Individuals looking to start a business or change career paths 18%
  • Individuals already in the industry looking to formalise and/or update knowledge and seek a promotion 11%
  • Military personal 11%
  • Stay at home mothers 8%

What is Included

All materials essential for course completion are included in the cost of the course fee. Upon enrolment, students receive:

  • All required study materials and course notes
  • Practical assignment projects with constructive tutor feedback
  • Industry based tutor who will service all of your course and career questions and guidance needs
  • Student ID card giving students access to thousands of discounts both at home and overseas!

On successful completion of the course you will receive:

  • A graduation certificate officially recognizing your successful completion of studies and qualifications
  • Transcripts indicating units completed
  • Letter of recommendation and validation for current and future employers
  • Post-nominal letters placed after your name which indicate that you hold the relevant qualification. For example: John Smith, DipIEMgt
  • Job search assistance: Graduate Career Services Program

This course provides the learner with a Diploma. This qualification recognises the graduates capacity for initiative and judgment across a broad range of technical and management functions. Diploma holders typically have personal responsibility and autonomy (semi-independence) in performing technical operations or organising others in the workplace.

Benefits

There are many benefits to this program including the following:

  • Fast track your career in hotel and hospitality services and management
  • Learn the inside secrets of how to become a hotel and hospitality pro in months not years!
  • Study a hotel and hospitality course that was designed in conjunction with the hotel and hospitality industry
  • Free up valuable time, don’t waste time and money travelling to classes
  • Study at your own pace whenever and wherever you are
  • Have access to a tutor who works in the industry you are training for

Recognition & Accreditation

This course is recognised and accredited by the International Association of Private Career Colleges (IAPCC). The courses offered by ICI are unique as they take a very “hands on” approach. Our courses are not designed to teach you just the “theory” behind the industry – they are written and tutored by industry professionals and will fast-track you into a new career of your choice. Various government departments and businesses have enrolled their own staff with ICI for further training and development and is a strong indicator of acceptance and recognition by employers and industry.

Career Prospects

Start a career in the fast-growing hotel and hospitality industry. Hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events all provide good employment opportunities for those wanting to enter this industry.

  • Graduates will typically find work in the following capacities:
    • Bar managers
    • Catering managers
    • Hotel management trainees
    • Housekeeping supervisors
    • Manager, health and leisure department
    • Marketing consultants
    • Night auditor
    • Personal assistant to hotel manager
    • Personnel and training officers
    • Public relations officers
    • Purchasing officers
    • Restaurant supervisors and managers
    • Tourism and travel consultants
    • Hospitality entrepreneur (restaurant owner, mobile catering, hospitality staff recruitments etc…)
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Certificate Info:

Format of Certification

Print

Professional Association/Affiliation

Accredited by the International Accreditation & Recognition Council. Recognized member of the International Association of Private Career Colleges. Australian Web Industry Association, Australia's peak professional representative body for the web industry.

Method of Obtaining Certification

Upon successful completion of a course, the learner will be sent their diploma and transcripts via posted mail.

Course Outline

  • The Hotel Industry
  • The Scope of the Industry
  • The Firm in the Hotel and Catering Industry
  • Hotel Management, Planning
  • Policy
  • Organisation
  • The Nature and Purpose of Organisation
  • The Mechanistic View of Organisation
  • The Human Relations View of Organisation
  • The Systems Approach to Organisation
  • Organisation Structure
  • The Informal Structure
  • Hotel Organisation
  • Work Charts
  • Communication and Coordination
  • Staff Management
  • Monitoring Workloads and Work Procedures
  • Authority/Chain of Command
  • Career Structure
  • Sources and Storage of Information
  • Creating and Maintaining Information
  • Creating and Maintaining Control Systems
  • Types of Control
  • Production Control
  • Quality Control
  • Sales Control
  • Labour Utilisation Control
  • Materials Control
  • Maintenance Control
  • Financial Control
  • Setting Standards and Corrective Action
  • Work Study
  • Organisation and Methods
  • The Functions of the Front Office
  • Customer Service
  • Dealing with Grievances & Complaints
  • Understanding Communication
  • Conversation Development
  • Using the Telephone
  • Business Letters
  • Promotions and Customer Relations
  • Client Interpersonal Skills
  • Self Esteem & Reinforcement, etc.
  • Service Equipment
  • Direct Purchase of Hire of Equipment
  • Linen: Purchase or Hire
  • Choice of Fabrics
  • Structure and Properties of Fibres
  • Linen Room Organisation
  • Daily
  • Periodic and Planned Preventative Maintenance
  • Frequent Maintenance Problems
  • Safety
  • Furniture
  • Fittings
  • Managing Maintenance
  • Building Maintenance
  • Toilets and Locker Rooms
  • Tour desk, gymnasium, events (eg. Weddings, balls, etc.)
  • In house Services
  • Recreation Facilities
  • Guest Information Services
  • Swimming Pools
  • Spa & Sauna Facilities
  • Activities Management
  • Tourism
  • Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop, etc.)
  • Kitchen Design & Equipment
  • Service Facilities
  • Food Service Management
  • Food Purchasing
  • Dealing with Complaints

Technical Requirements

There are NO previous work or education requirements for entry into any course level.

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