Difficult Conversations Training Course

In partnership with Skillsoft, GetCertGo presents Difficult Conversations Training Course.

Course Description

For managers, approaching a difficult conversation, whether it is with a subordinate, colleague or superior, can provoke feelings of anxiety and discomfort when tasked with delivering disappointing news or feedback. What may initially appear to be an emotionally charged conversation can, however, prove to be a fruitful and meaningful discussion. Through the material of this course, management level learners will be supported in achieving such dialogue by developing an understanding of how to prepare for a difficult conversation, how to create progress when having a difficult conversation, and how to use effective strategies and communication techniques to handle a difficult conversation. Learn how to have difficult conversations with this course from GetCertGo. This course from GetCertGo will cover: How to prepare managers fo... Read More »

For managers, approaching a difficult conversation, whether it is with a subordinate, colleague or superior, can provoke feelings of anxiety and discomfort when tasked with delivering disappointing news or feedback. What may initially appear to be an emotionally charged conversation can, however, prove to be a fruitful and meaningful discussion. Through the material of this course, management level learners will be supported in achieving such dialogue by developing an understanding of how to prepare for a difficult conversation, how to create progress when having a difficult conversation, and how to use effective strategies and communication techniques to handle a difficult conversation. Learn how to have difficult conversations with this course from GetCertGo.

This course from GetCertGo will cover:

  • How to prepare managers for difficult conversations with their employees
  • How to create progress in difficult conversations
  • How to use effective strategies and communication techniques to handle the difficult conversation

Key Features

  • Unlimited access to online content
  • Certification developed by industry professionals and academicians
  • Content updated as per evolving industry requirements
  • Career boost for students and professionals
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Course Outcomes:
  • Upon successful completion of this course, you'll learn how to demonstrate that you have the right mindset during the conversation so that it has the best possible outcome.
Course Details:

Target Audience

This course is ideal for managers and team leaders wanting to develop or refine their skills in managing employee performance during difficult times and in delivering difficult messages to their subordinates, colleagues, or superiors.

Access Timeframe

6 Months

Prerequisites

There are no prerequisites for this course.
Certificate Info:

Type of Certification

Certificate of Completion.

Format of Certification

Digital and Print

Professional Association/Affiliation

Vskills - A Government of India company.

Method of Obtaining Certification

Upon successful completion of a course, the learner can download their certificate from their Learner Dashboard to get a completion certificate.
In case the learner wants to obtain the Vskills exam, he will have to schedule an exam with Vskills from the login given and clear the exam. Successful candidates will be couriered the Vskills certificate.

Additional Details

Candidates opting for the Vskills certification, will undergo the assessment exam at a Vskills center, located across India. The details for same are as:

  • The Certification Exam is one hour (1 hour) in duration.

  • The exam has 50 multiple choice questions (1 mark each), with no negative marking.

  • The passing percentage is 50% i.e., 25 marks need to be scored in order to clear the exam.

  • One exam attempt is provided per registration with no limit on re-appearance.

  • Certification Exam is computer based exam, held every month at Vskills exam centers.

  • Exam result is shown after submitting the exam.


Certification

Successful candidates receive the hard copy certificate usually in 7-10 working days and the link to soft copy can be accessed with in 2-3 working days, post exam date.
About Instructor:

Course Provider: Skillsoft

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