Course Description

Disclaimer: Course content and offerings are subject to change without notice. Any promises and/or guarantees made by betterU Partners and their instructors are not binding on the betterU Marketplace.

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Skillsoft is your trusted global provider of high-quality, innovative, cloud-based learning with all aspects of e-learning covered including Business Skills and Leadership, IT Skills and Certification, Digital Skills and Compliance.

Skillsoft engages learners with interactive courses, enlightening videos and practical simulations, allowing for learning in the modality that works best for them.

The following courses are included in this purchase:

Customer Service Representative, Process

Customer Service Processes and Procedures
Quality in a Support Center
Support Center Tools, Technologies and Metrics
Dealing with Irrational Customers and Escalating Complaints