Customer Service Fundamentals Training Course

In partnership with Skillsoft, GetCertGo presents

Course Description

The leading market analysis IT research and advising firm, Gartner, has stated it costs eight to ten times more to acquire new customers than it does to retain existing ones. Retaining customers begin with good customer service. Customer service is the first, and perhaps only, contact for customers in most industries. It represents the company and may be the only true window into the organization’s products and services. In addition, exceptional customer service can travel by word of mouth but poor customer service usually travels faster. It can greatly impact your customer satisfaction and customer loyalty. Customer service fundamentals can help provide the foundational skills required to provide exceptional service. This learning path from GetCertGo explores the elements of excellent customer service including such concepts ... Read More »

The leading market analysis IT research and advising firm, Gartner, has stated it costs eight to ten times more to acquire new customers than it does to retain existing ones. Retaining customers begin with good customer service. Customer service is the first, and perhaps only, contact for customers in most industries. It represents the company and may be the only true window into the organization’s products and services. In addition, exceptional customer service can travel by word of mouth but poor customer service usually travels faster.

It can greatly impact your customer satisfaction and customer loyalty. Customer service fundamentals can help provide the foundational skills required to provide exceptional service. This learning path from GetCertGo explores the elements of excellent customer service including such concepts as customer service in the field, over the phone, internal to an organization, along with concepts such as conflict resolution and creating service commitments and standards.

This course from GetCertGo will cover:

  • The elements of customer service
  • Concepts of contacting the customer
  • Conflict resolution in customer service
  • How to create and maintain commitments and standards

Key Features

  • Unlimited access to online content
  • Certification developed by industry professionals and academicians
  • Content updated as per evolving industry requirements
  • Career boost for students and professionals
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Course Details:

Target Audience

This course is ideal for anyone who wants to develop or refresh their customer service skills.

Access Timeframe

6 Months

Prerequisites

There are no prerequisites for this course.
Certificate Info:

Type of Certification

Certificate of Completion.

Format of Certification

Digital and Print

Professional Association/Affiliation

Vskills - A Government of India company.

Method of Obtaining Certification

Upon successful completion of a course, the learner can download their certificate from their Learner Dashboard.
In case the learner wants to obtain the Vskills exam, they will have to schedule an exam with Vskills from the login given and clear the exam. Successful candidates will be couriered the Vskills certificate.

Additional Details

Candidates opting for the Vskills certification will undergo the assessment exam at a Vskills center, located across India. The details for same are as:

  • The Certification Exam is one hour (1 hour) in duration.

  • The exam has 50 multiple choice questions (1 mark each), with no negative marking.

  • The passing percentage is 50% i.e., 25 marks need to be scored in order to clear the exam.

  • One exam attempt is provided per registration with no limit on re-appearance.

  • Certification Exam is computer based exam, held every month at Vskills exam centers.

  • Exam result is shown after submitting the exam.


Certification:

Successful candidates receive the hard copy certificate usually in 7-10 working days and the link to soft copy can be accessed with in 2-3 working days, post exam date.
About Instructor:

Course Provider: Skillsoft

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