Customer Focus Training Course

In partnership with Skillsoft, GetCertGo presents Customer Focus Training Course.

Course Description

Understanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management tools to help identify and manage customer expectations in order to maintain competitive advantage. Learn more about customer relationship management and expectations with this GetCertGo course! This course from GetCertGo will cover: How to identify customer needs Customer Relationship Management Identifying and managing customer expectations Key Features Unlimited access to online content Certification develope... Read More »

Understanding your customers’ expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations.

It also examines how you can use customer relationship management tools to help identify and manage customer expectations in order to maintain competitive advantage. Learn more about customer relationship management and expectations with this GetCertGo course!

This course from GetCertGo will cover:

  • How to identify customer needs
  • Customer Relationship Management
  • Identifying and managing customer expectations

Key Features

  • Unlimited access to online content
  • Certification developed by industry professionals and academicians
  • Content updated as per evolving industry requirements
  • Career boost for students and professionals
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Course Details:

Target Audience

This course is ideal for individuals who want to develop or refresh their customer service skills.

Access Timeframe

6 Months

Prerequisites

There are no prerequisites for this course.
Certificate Info:

Type of Certification

Certificate of Completion.

Format of Certification

Digital and Print

Professional Association/Affiliation

Vskills - A Government of India company.

Method of Obtaining Certification

Upon successful completion of a course, the learner can download their certificate from their Learner Dashboard.
In case the learner wants to obtain the Vskills exam, they will have to schedule an exam with Vskills from the login given and clear the exam. Successful candidates will be couriered the Vskills certificate.

Additional Details

Candidates opting for the Vskills certification will undergo the assessment exam at a Vskills center, located across India. The details for same are as:

  • The Certification Exam is one hour (1 hour) in duration.

  • The exam has 50 multiple choice questions (1 mark each), with no negative marking.

  • The passing percentage is 50% i.e., 25 marks need to be scored in order to clear the exam.

  • One exam attempt is provided per registration with no limit on re-appearance.

  • Certification Exam is computer based exam, held every month at Vskills exam centers.

  • Exam result is shown after submitting the exam.


Certification:

Successful candidates receive the hard copy certificate usually in 7-10 working days and the link to soft copy can be accessed with in 2-3 working days, post exam date.
About Instructor:

Course Provider: Skillsoft

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