Consumer Protection Laws Explained: Practice & Procedures

This course gives an insight on consumer protection laws and explains elaborately the procedure of grievance redressal under the same.

Consumer Protection Laws Explained: Practice & Procedures

Course Description

This LawSkills course makes aware consumers empowered. It helps lawyers and law students become familiar with the detailed procedure to file a consumer grievance, process of approaching a Consumer Forum, detailed descriptions of laws that are applicable, accompanied illustrations and case studies to facilitate understanding.

Course Outcomes:
  • Define provisions under the Consumer Protection and Right to Information Act and apply them to situations accordingly
  • Draft a consumer complaint with ease
  • Confidently approach a Consumer Forum and become aware of the redressal mechanism
Course Details:

Target Audience


  • Consumers

  • Organisations Rendering Services and Products

  • Lawyers

  • Law Students

  • Other stakeholders interested in consumer laws

Access Timeframe

6 Months

Prerequisites

There are no prerequisites for this course.
Certificate Info:

Type of Certification

Certificate of Achievement

Format of Certification

Digital

Professional Association/Affiliation

LawSkills & Manupatra

Method of Obtaining Certification

Learners must attempt the exam at the end of the course and secure at least 50% marks to obtain the course certificate. Upon meeting these requirements, the certificate will be printable on demand.

Course Outline

  • Consumer protection act
  • Types of consumers
  • Consumerism
  • Who can file a consumer complaint?
  • Regulatory authorities under Consumer Protection Act
  • Consumer Protection Council
  • Rights of consumer in India
  • Constitution of Consumer Protection Council
  • Central, state and district Consumer Protection Council
  • Function of Consumer Protection Council
  • Objectives of Consumer Protection Act
  • Deficiency in goods and services
  • Consumer protection movements
  • District, state and national forum for consumer grievance redressal
  • Power and jurisdiction of the forms
  • How to file a consumer complaint
  • Procedure for approaching the district consumer protection forum
  • Legal notice - form and content
  • Form and content of a consumer complaint
  • Supporting affidavit
  • Appellate proceedings before State Commission
  • Filing a consumer complaint before the State Commission
  • Revisions petition before the State Commission
  • Executive application before the State Commission
  • Miscellaneous and caveat application before the State Commission
  • Appellate proceedings before National Commission
  • Filing a consumer complaint before the National Commission
  • Revisions petition before the National Commission
  • Executive application before the National Commission
  • Caveat application before the National Commission
  • Consumer protection in various sectors like that of medical, telecom, banking etc.

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