BUS 220: Business Communication

Ed4Credit presents Business Commnunication

BUS 220: Business Communication

Course Description

This course gives students a comprehensive review and in-depth analysis of the many roles communication fills in modern organizational life. We focus on several specific communication roles, processes, and policies that impact organizational practices and that promote desirable outcomes for both individuals and the organization as a whole. We start with a basic model of and purpose for organizational communications, and then discuss its the personal and relational aspects.  Next, we review the impacts process, culture, leadership, and media has on organizational communications.  We conclude by discussing organizational development and communication between organizations.   Materials There is no extra cost for textbooks or materials. All materials are included with this course.   Transferability Ed4C... Read More »

This course gives students a comprehensive review and in-depth analysis of the many roles communication fills in modern organizational life. We focus on several specific communication roles, processes, and policies that impact organizational practices and that promote desirable outcomes for both individuals and the organization as a whole.

We start with a basic model of and purpose for organizational communications, and then discuss its the personal and relational aspects.  Next, we review the impacts process, culture, leadership, and media has on organizational communications.  We conclude by discussing organizational development and communication between organizations.

 

Materials

There is no extra cost for textbooks or materials. All materials are included with this course.

 

Transferability

Ed4Credit’s courses have all either been recommended for credit through the American Council on Education’s Alternative Credit Project™ or their College Credit Recommendation Service (CREDIT®). This highly regarded recommendation means that your Ed4Credit classes will be considered for credit at almost 2,000 colleges and universities across the United States.

It’s important that you check with the college you are planning to transfer this course to in order to verify the transferability to your college. Also, every college individually determines if a course will count as a lower-level course or an upper-level course. Please contact your college and make sure you understand their policies regarding ACE credit transfers.

Ed4Credit courses go through an intensive quality review process by ACE CREDIT® prior to being available to students. ACE CREDIT has evaluated and recommended this Ed4Credit course for college credit. Once you have completed an Ed4Credit course, you are eligible to receive an ACE Transcript for credit transfer purposes. Upon completion of your Ed4Credit courses simply create an account with the American Council on Education (ACE). Once you’ve created your account select the courses you’ve completed and choose the appropriate educational institution and ACE will send them your transcript.

The ACE CREDIT® logo is a registered trademark of the American Council on Education and cannot be used or reproduced without the express written consent of the American Council on Education. Used with permission.

 

More Information

Ed4Online has partnered with ProctorU!

ProctorU is a live online proctoring service that allows exam takers to complete their certification exams at home. This partnership allows us to maintain the professionalism and integrity that we desire within the exam taking process. You can take your proctored exam online from anywhere using a webcam and a high speed internet connection. Here are some things to keep in mind as you prepare to take your exam…

  • You will need to create a FREE PROCTORU ACCOUNT and schedule an exam
  • Exams need to be scheduled 3 days in advance!
  • You will need a webcam, speakers and a microphone for the exam.

Ed4Credit courses go through an intensive quality review process by ACE CREDIT® prior to being available to students. ACE CREDIT has evaluated and recommended this Ed4Credit course for college credit. Once you have completed an Ed4Credit course, you are eligible to receive an ACE Transcript for credit transfer purposes. Almost 2,000 colleges and universities consider ACE CREDIT recommendations in determining the applicability to their schools’ course and degree programs. The ACE CREDIT® logo is a registered trademark of the American Council on Education and cannot be used or reproduced without the express written consent of the American Council on Education. Used with permission.

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Course Outcomes:
  • Define the organizational communication processes.
  • List several examples of individual and relational organizational communications.
  • Recall the impact that organizational process and culture has on business communications.
  • Identify the role organizational leadership and media plays in the communication process.
  • Name several dynamics of organizational development and interorganizational communications.
Course Details:

Access Timeframe

You will have access to your course for 4 months (120 days) from the time of purchase.
Certificate Info:

Type of Certification

Certificate of Completion

Format of Certification

Digital

Professional Association/Affiliation

Ed4Credit courses are recommended by ACE (American Council on Education) and approx. 2,000 colleges and universities accept ACE CREDIT's® recommended courses.

Method of Obtaining Certification

Credits are displayed on the Certificate of Completion which can be downloaded upon successful completion of a course. Official transcripts must be requested from ACE via a ACE Account.

Additional Details

Students are awarded course credits upon successful completion of a course.

Course Outline

Module Subtopics:
  • Communication in Modern Organizations
  • Organizations and Organizing
  • Levels of Communication Approach
  • Power Approach to Communication
  • Interdependence and Organizations
  • Synergy in Organizations
  • Formal Communications
  • Informal Communications
Module Learning Objectives:
  • Recognize communication’s role in organizations
  • Identify the levels of communication and the power approach
  • Define interdependence and synergy in organizations
  • List components of informal and formal communication
Assignments:
  1. Read Chapter 1
  2. Practice the Learning Activities
  3. Watch the Videos
  4. Review the Webliography (Web Links)
  5. Take the Exam
Learning Outcomes:
  • 1
Module Subtopics:
  • What Are Messages?
  • What Are Meanings?
  • Encoding and Decoding
  • Principles of Human Communication
  • Verbal Communication Systems
  • Nonverbal Communication Systems
  • Coordinating Verbal and Nonverbal Communication
Module Learning Objectives:
  • Recognize encoding and decoding
  • Identify human communications
  • Define messages and meanings
  • List steps to coordinating verbal and nonverbal communication
  • Differentiate between verbal and nonverbal communication
Assignments:
  1. Read Chapter 2
  2. Practice the Learning Activities
  3. Watch the Videos
  4. Review the Webliography (Web Links)
  5. Take the Exam
Learning Outcomes:
  • 1
Module Subtopics:
  • Self-Image
  • Extroversion and Introversion
  • Beliefs, Attitudes, and Values
  • Locus of Control and SelfEfficacy
  • Empathy
  • Emotional States
  • Making Use of Psychological Factors
  • Selective Perception Process
Module Learning Objectives:
  • Recognize self-image, extroversion, and introversion
  • Identify beliefs, attitudes, and values
  • Define locus of control and self-efficacy
  • Define empath and emotional states
  • Recall psychological factors and selective perceptions in communications
Assignments:
  1. Read Chapter 3
  2. Practice the Learning Activities
  3. Watch the Videos
  4. Review the Webliography (Web Links)
  5. Take the Exam
Learning Outcomes:
  • 2
Module Subtopics:
  • Centrality of the Dyad
  • Implicit Contracts
  • Relationship Initiation, Development, and Maintenance
  • Active Listening
  • Self-Disclosure Skills
  • Affection, Control, and Inclusion
  • Co-Orientation
  • Interpersonal Conflict Management Skills
  • Ethical Relational Communication
Module Learning Objectives:
  • Recognize the centrality of the dyad
  • Identify components of implicit contracts
  • Define active listening
  • List several self-disclosure skills
  • Define affection, control, inclusion, and coorientation
  • Recall conflict management skills and relationship initiation, development, and maintenance
Assignments:
  1. Read Chapter 4
  2. Practice the Learning Activities
  3. Watch the Videos
  4. Review the Webliography (Web Links)
  5. Take the Exam
Learning Outcomes:
  • 2
Module Subtopics:
  • Types of Groups in Organizations
  • Value of Groups in Organizational Life
  • Systems Theory
  • Group Networks
  • Building Effective Work Teams
  • Task and Maintenance Functions
  • Managing Group Conflict
  • Decision Making in Groups
Module Learning Objectives:
  • Recognize different types of groups and their value
  • Identify systems theory
  • Define group networks
  • List how to build effective teams
  • Recall how to manage conflict and decision making
  • Differentiate between task, maintenance functions
Assignments:
  1. Read Chapter 5
  2. Practice the Learning Activities
  3. Watch the Videos
  4. Review the Webliography (Web Links)
  5. Take the Exam
Learning Outcomes:
  • 3
Module Subtopics:
  • Organizational Culture
  • Types of Cultural Identity
  • Cultural Norms
  • Multicultural Approaches to Communication
  • Discovering Culture through Communication
  • Ideology of Cultural Segregation
  • Ideology of Naïve Integration
  • Ideology of Pluralistic Integration
Module Learning Objectives:
  • Recognize culture and types of culture identity
  • Identify cultural norms and communication approaches
  • Define how to discover culture through communications
  • Differentiate between ideology of segregation, naïve integration, and pluralistic integration
Assignments:
  1. Read Chapter 6
  2. Practice the Learning Activities
  3. Watch the Videos
  4. Review the Webliography (Web Links)
  5. Take the Exam
Learning Outcomes:
  • 3
Module Subtopics:
  • Leadership and Communication
  • Formal and Informal Leadership
  • Management versus Leadership
  • Leadership and Credibility
  • Theory X and Theory Y Leadership Models
  • Leadership Styles Model
  • Situational Leadership Model
  • Task and Relationship Leadership Models
  • Therapeutic Communication and Leadership
Module Learning Objectives:
  • Recognize formal and informal leadership communications
  • Identify link between leadership and credibility
  • Define theory x, theory y, situational, task, and relationship leadership models
  • List links between therapeutic communication and leadership
  • Differentiate between management and leadership
Assignments:
  1. Read Chapter 7
  2. Practice the Learning Activities
  3. Watch the Videos
  4. Review the Webliography (Web Links)
  5. Take the Exam
Learning Outcomes:
  • 4
Module Subtopics:
  • Mediated Channels
  • Print and Text-Based Media
  • Telephonic Media
  • Video-Based Media
  • Computer Media
  • Mobile Media
  • Media Convergence
Module Learning Objectives:
  • Recognize mediated channels
  • Differentiate between print, text, telephone, computer, and mobile medias
  • Define media convergence
Assignments:
  1. Read Chapter 8
  2. Practice the Learning Activities
  3. Watch the Videos
  4. Review the Webliography (Web Links)
  5. Take the Exam
Learning Outcomes:
  • 4
Module Subtopics:
  • Balancing Innovation and Stability
  • Weick’s Model of Organizing
  • Process of Organizational Development
  • Output Measures of Effectiveness
  • Process Measures of Effectiveness
  • Combining Productivity and Process
Module Learning Objectives:
  • Recognize how to balance innovation and stability
  • Identify Weick’s model
  • Define the organizational development process
  • Recall how to combine productivity and process
  • Differentiate between output and process effectiveness measures
Assignments:
  1. Read Chapter 9
  2. Practice the Learning Activities
  3. Watch the Videos
  4. Review the Webliography (Web Links)
  5. Take the Exam
Learning Outcomes:
  • 5
Module Subtopics:
  • Interorganizational Field
  • External Communication Activities
  • Small-World Phenomenon
  • Relevant Environment
  • Systems Hierarchy
  • Boundary-Spanning Activities
  • Relationship Development and Communication
  • Ethics of External Communication
Module Learning Objectives:
  • Recognize the interorganizational field
  • Identify external communication activities
  • Define the small-world phenomenon
  • List ethical communication rules
  • Recall steps to relationship development communication
  • Differentiate between relevant environment, systems hierarchy, and boundary-spanning activities
Assignments:
  1. Read Chapter 10
  2. Practice the Learning Activities
  3. Watch the Videos
  4. Review the Webliography (Web Links)
  5. Take the Exam
Learning Outcomes:
  • 5
Module Subtopics:
  • Final Exam
  • Course Survey
  • Certificate of Completion
Module Learning Objectives:
  • N/A
Assignments:
  1. Take the Optional Cumulative Practice Final Exam
  2. Review the Proctored Exam Information
  3. Create an Account with Proctor U
  4. Schedule an Exam Time
  5. Take the Cumulative Proctored Final Exam
  6. Submit the Course Survey
  7. Print Your Certificate of Completion
Learning Outcomes:
  • 1, 2, 3, 4, 5

Technical Requirements

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

 

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended

 

PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2007 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • Kindle Reader App is needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player

 

MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player

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