AXELOS Accredited ITIL® Foundation Training Certification - Self Paced
With ITIL® certified managers earning 35% more than their peers, ITIL® is one of the highest paying IT certifications worldwide. Take your career a step ahead of your peers with the AXELOS-APMG Accredited ITIL® Foundation Training. Learn the best practices adopted by the various global organization to improve the efficiency of IT services.
ITIL® certified professionals help optimize the project cost as well as improve processes. You get to do detailed case studies as a part of this course, which improves your understanding of processes. Besides, with the successful completion of the ITIL® certificate, you have an edge over the others with regard to IT services management.
Introduction to ITIL®
Get introduced to services, IT services management, the service providers, ITIL® services lifecycle, business values and strategies.
Key principles and Models
Understand the key components of IT services management. Learn about the value components, service portfolio, business relationship management, service level management, service design, catalogue and reports.
IT Services Management
Know about the information security management and policy. Get familiarized with supplier, capacity management and the sub processes.
Continuity and Change Management
Master business impact analysis, risk management, change management, emergency change management, and change model to implement in a continually changing business.
Deployment, Configuration Transition and Support
Understand how to deploy project implementing the release policies, process activities, incident management. Grasp the incident management lifecycle, problem management and event management.
Service Desk, IT Operations management and CSI
Finally, learn about the service desks and structures. Understand IT operations management and application management, continual service improvement, service automation and more.
For Mentor driven online program you need:
- A Windows or a Mac machine
- An internet connection with a minimum speed of 500 KBPS